04-05-2023, 09:56 AM
You may need to check if your videos are h264. Synology recently disabled HEVC (i guess not willing to pay for h265 licence).
Also make sure this is installed https://www.synology.com/en-uk/dsm/packa...os_ver=7.1
Also make sure this is installed https://www.synology.com/en-uk/dsm/packa...os_ver=7.1