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Synology nas unexpectedly full

I am following your YouTube channel and post for a log time, and now I have a problem that haven’t been able to fix. I have a synology 218play with 16tb. With around 2tb of data but is full at 99% I have no versioning enable, no recycle bin but 6tb of junk that I do not know how to find to free or fix it, please help!
I would recommend talking to Synology via support tickets. In meantime you can try this

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