QNAP Customer Service Quality

[Enquiries]

Thanks for all of the great information. I am sold on the QNAP platform and we are looking at the TVS-h1688x to replace our aging Drobo 1200i. And a TS832 for an offsite backup.
My question concerns the quality of QNAP customer service. Several online reviews feel that the tech support is lacking. I think some of this is due to the reliance of the QNAP ecosystem on third party hardware. Of course, QNAP can't be expected to support someone else's products.

Have you heard of any instances where QNAP's tech support/customer service was truly lacking?

This is the only issue standing between me and a QNAP purchase. Thanks for any help you can give.

Fred

[ed]

While there have been some negative reviews of QNAP's customer service and technical support, there have also been many positive experiences reported by customers. Like with any company, the quality of support can vary depending on the individual situation and the specific representative you happen to work with.

However, QNAP does offer several resources for customers seeking assistance, including a comprehensive knowledge base, user forums, and a support ticket system. They also provide a range of support options, including phone support, email support, and remote assistance.

In general, QNAP is known for producing high-quality and reliable NAS devices, and they have a large and dedicated user community. While there may be occasional issues with technical support, many users have found the overall experience to be positive and have had success in resolving their issues with the company's help.