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Asustor NAS

#1
I purchased an Asustor AS5202T an April. I was looking for a NAS that would support home use (docs and photos), as well as access outside the home. To date, I’ve only places limited data on the NAS in case I need to wipe clean and start over. We have a mix of IOS, MAC, Windows OS. This has been a weekend project for me. I’ve not much experience around networking but not a complete stranger either.

I’m struggling in a couple of areas. The first is connecting the NAS to a vpn when setting up a backup to iDrive. Testing with both free versions of iDrive and the vpn service as I wanted to test before I decided on either. That could be the issue and understandable.
My main frustration lay in the security changes required to help prevent malware. Choosing different ports is not a huge deal, but the issuing of certs, setting up HTTPS, and ensuring that ports are available on my ISP issued modem/router have become confusing. Not to mention that the Asustor documentation, while easy to follow, is outdated just enough that the step-by-step screens do not always reflect the current versions of the ADM. How-To youtube vids are all older and don’t help me with the changes required.

I’ve come to the point where I’m considering pulling out my drives and looking for another, more friendly for the less experienced, brand/model. I’m considering the Synology 220+ but somewhat concerned I will run into the same situation. My questions are really A) is there a source of assistance for the Asustor that I’ve not considered? And B) if I move on, what would be a good recommendation on brand and model?
Sorry for the lengthy description, thanks in advance
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#2
Actually, it will not be easier on Synology. The process of setting up VPN is similar to all system. This includes setting it up on a NAS. Opening ports on a router and installing client software on your computers. There are easier options like nConnect VPN, but it is paid software.
Here is a guide that seems helpful https://www.youtube.com/watch?v=AEmQKOa3g-A
Also, Drive if fairly straight forward https://www.idrive.com/asustor-backup

We do not offer services like that ourselves to set things up.
But we find Kingbiker on Fiver very knowledgable
You can find his page here https://go.fiverr.com/visit/?bta=297015&...r-qnap-nas
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