I have a problem with the app

[Enquiries]

On page 2/3 for dh4300 set up it keeps saying starting system, please wait patiently

[ed]

Try a full power cycle. Turn the unit off, unplug it for a minute, then power it back on and wait until the front lights settle.
Make sure the phone is on the same network as the NAS. If the phone switches to mobile data, the app cannot see the device.
If it still shows that message, use a browser on a PC and try to open the NAS directly by entering its IP address. In many cases the system is already running, but the app does not refresh.