6 hours ago
Hello and thank you for all your excellent content!
I am a first time NAS-owner (UGREEN DH4300 Plus arrived today), but I wanted to let you know about a huge disappointment that might be worth mentioning to anyone considering buying this device.
It is not possible to boot this device into BIOS. This was confirmed by their support. I emailed them - their response is quoted below.
I bought UGREEN specifically because all reviews mentioned how easy it was to install TrueNAS. But since that is not possible, I will be trying to return the device for a refund.
Regards.
Robert
"Saki" from UGREEN Support said:
"Regarding your question, we’d like to clarify that the DH4300 Plus uses an ARM-based architecture.
ARM-based NAS devices do not have a BIOS/UEFI interface, so it is not possible to enter a BIOS screen using keys such as F2, F12, or Delete. This behavior is normal and expected for this model."
I am a first time NAS-owner (UGREEN DH4300 Plus arrived today), but I wanted to let you know about a huge disappointment that might be worth mentioning to anyone considering buying this device.
It is not possible to boot this device into BIOS. This was confirmed by their support. I emailed them - their response is quoted below.
I bought UGREEN specifically because all reviews mentioned how easy it was to install TrueNAS. But since that is not possible, I will be trying to return the device for a refund.
Regards.
Robert
"Saki" from UGREEN Support said:
"Regarding your question, we’d like to clarify that the DH4300 Plus uses an ARM-based architecture.
ARM-based NAS devices do not have a BIOS/UEFI interface, so it is not possible to enter a BIOS screen using keys such as F2, F12, or Delete. This behavior is normal and expected for this model."