06-13-2025, 01:54 PM
Thanks for writing in — first off, don't be too hard on yourself. Making mistakes is part of learning, and the fact that you're running a NAS and thinking about Plex and VMs at 14 is seriously impressive.
The RAM sticks you bought — CT102464BF826B and CT102464BF426B — are standard DDR3L modules, which unfortunately aren't compatible with the DS224+. That model requires DDR4 non-ECC SODIMM RAM, which is why modules like CT8G4SFS8266 and CT4G4SFS8266 work. The ones you got are simply a different generation (DDR3 vs DDR4), so they won't physically or electrically match the slot in your NAS.
As for why Synology is so picky — it's partly due to voltage and memory timing differences, and partly because of how Synology's system checks for compatibility.
I totally get how frustrating it must feel, especially with your parents being upset. Unfortunately, I can’t send hardware directly — we get a lot of requests like this and have to stay fair and consistent — but I can suggest a few options:
Try reselling those two RAM sticks online or to a local repair shop — even at a lower price, you might recover some of the cost.
Look for used or refurbished DDR4 sticks (like CT4G4SFS8266) on second-hand marketplaces in your area — they're often much cheaper.
Stick to the DS224+’s stock RAM for now and focus on running lightweight Plex tasks. It can still handle a lot without upgrading memory, especially if you're not doing heavy 4K transcoding or running VMs yet.
https://nascompares.com/answer/synology-...tible-ram/
The RAM sticks you bought — CT102464BF826B and CT102464BF426B — are standard DDR3L modules, which unfortunately aren't compatible with the DS224+. That model requires DDR4 non-ECC SODIMM RAM, which is why modules like CT8G4SFS8266 and CT4G4SFS8266 work. The ones you got are simply a different generation (DDR3 vs DDR4), so they won't physically or electrically match the slot in your NAS.
As for why Synology is so picky — it's partly due to voltage and memory timing differences, and partly because of how Synology's system checks for compatibility.
I totally get how frustrating it must feel, especially with your parents being upset. Unfortunately, I can’t send hardware directly — we get a lot of requests like this and have to stay fair and consistent — but I can suggest a few options:
Try reselling those two RAM sticks online or to a local repair shop — even at a lower price, you might recover some of the cost.
Look for used or refurbished DDR4 sticks (like CT4G4SFS8266) on second-hand marketplaces in your area — they're often much cheaper.
Stick to the DS224+’s stock RAM for now and focus on running lightweight Plex tasks. It can still handle a lot without upgrading memory, especially if you're not doing heavy 4K transcoding or running VMs yet.
https://nascompares.com/answer/synology-...tible-ram/