07-13-2024, 01:00 PM
Good day. I wanted to ask if anyone had any information on the UGREEN DXP8800plus NAS. I put in my pre-order thru kickstarter and received it about a month or so ago, but as I am trying to set it up I am running into many issues. The main issue I am running into is that I cannot connect the NAS to my Mac Studio via Finder. I can only connect to it thru the UGREEN App. I have been in touch with customer support and after many screen shots and system reports they have told me that my username was wrong because they don't support a username with capital letters and spaces, but it seems that the app would take the username with no problems. Then I asked about the thunderbolt 4 ports and why I can't use those to connect to the computer, which I was told was not supported yet. It is still in development and there is no time table for that. I wanted to know if anyone else who has a UGREEN NAS has experienced these kinds of problems? Thank you