05-22-2023, 02:00 PM
Hi, I'm wondering if you might be able to help.
A Thecus N7700 Pro v1 that has been running without issue (firmware version 5.03.02) for the past 13 years has recently failed. Upon reboot the unit gets stuck at the Self Testing ... stage based upon the orange status LED.
Thecus support want $200 to raise a support ticket - pointless as the unit is no longer accessible over any network. It could either be that the on-board double NIC has failed or the dual DOM itself.
As the unit has no video output socket troubleshooting the issue is problematic to say the least. What I haven't been able to ascertain is what specific hardware that is needed to allow the drives to all be mounted on another PC and how to image the drives and use the images to recover the data.
Any advise would be greatly appreciated.
A Thecus N7700 Pro v1 that has been running without issue (firmware version 5.03.02) for the past 13 years has recently failed. Upon reboot the unit gets stuck at the Self Testing ... stage based upon the orange status LED.
Thecus support want $200 to raise a support ticket - pointless as the unit is no longer accessible over any network. It could either be that the on-board double NIC has failed or the dual DOM itself.
As the unit has no video output socket troubleshooting the issue is problematic to say the least. What I haven't been able to ascertain is what specific hardware that is needed to allow the drives to all be mounted on another PC and how to image the drives and use the images to recover the data.
Any advise would be greatly appreciated.