02-24-2023, 03:30 PM
Thanks for all of the great information. I am sold on the QNAP platform and we are looking at the TVS-h1688x to replace our aging Drobo 1200i. And a TS832 for an offsite backup.
My question concerns the quality of QNAP customer service. Several online reviews feel that the tech support is lacking. I think some of this is due to the reliance of the QNAP ecosystem on third party hardware. Of course, QNAP can't be expected to support someone else's products.
Have you heard of any instances where QNAP's tech support/customer service was truly lacking?
This is the only issue standing between me and a QNAP purchase. Thanks for any help you can give.
Fred
My question concerns the quality of QNAP customer service. Several online reviews feel that the tech support is lacking. I think some of this is due to the reliance of the QNAP ecosystem on third party hardware. Of course, QNAP can't be expected to support someone else's products.
Have you heard of any instances where QNAP's tech support/customer service was truly lacking?
This is the only issue standing between me and a QNAP purchase. Thanks for any help you can give.
Fred