Terramaster experience

[Enquiries]

I’m going in circles. Finally decided on a Terramaster t6 423 for my needs. Bought it from the Terramaster.com website as there was a sale. 569,00 instead of 759,00. Thought great. Payment was a little dodgy. The visa portal was not working on the de website. Customer support directed me to global site where I could use visa. But as I was buying this as a business expense I decided to use the de site and PayPal express checkout. Payment went t6423 came couple of days later.

I asked for an invoice and this is where I start to distrust the company. I can simply not get a valid invoice with vat and vat number listed from the company for a product bought from there de website in euros.

Anyone else had this experience?

I just want to send it back now. See how that goes. But then I need help choosing a new device.

Rack format would be nice but not a must. Was planning to use 2x parity so 4 bay may be a little cramped. But if needs be, budget wise I’d go 4 bay 1x parity.

[ed]

Unfortunately, you're not the first to mention issues getting proper business documentation from Terramaster’s EU store. They’ve made some improvements lately, but VAT invoices still seem to be a weak spot, especially if you're trying to handle it officially for business accounting.

If you do go ahead with the return and want something a little more polished (and with better support), here are a few suggestions that could suit your needs and budget:

QNAP TS-664 – 6 bays, great for Plex (with hardware transcoding), solid performance for file sharing. Around €750-850.

Synology DS1621+ – Also 6 bays, more focused on reliability and data protection than media features. Very solid for business use. About €900–1000.

Asustor Lockerstor 6 Gen2 (AS6706T) – Similar specs to the QNAP, quieter, and a bit more budget-friendly. Good all-rounder.

If you’re leaning toward a rackmount, take a look at:

QNAP TS-464eU-RP – Short-depth rack NAS with 4 bays and solid performance. Dual PSU option too.

Synology RS422+ – 4 bays, business-focused, very compact for a rack NAS. Not the strongest Plex performer, but great for file sharing.

With 60TB in mind and 2x parity, 6 bays would definitely give you more breathing room. But if budget pushes you to 4 bays, you could start with larger drives (say 16TB x4) and 1x parity for now, then scale up later with external units or expansion.