Posts: 1,176
Threads: 1,177
Joined: Feb 2020
Reputation:
1
Hey Nas Compadres. I am trying to authenticate my dropbox account with Hybrid Backup 3 but I continue to recieve the error " Authentication Error. Failed to connect to cloud server".
Some forums I have seen said to open QTS in HTTP instead of HTTPS. I have no idea how or if I did it correct but nothing seems to work. Would love to pay for an hour google meet session to try diagnosing this?
Posts: 4,364
Threads: 2
Joined: Jun 2022
Reputation:
28
Here is something I found on Qnap forum:
Re: Hybrid backup: unable to authorize accounts for cloud sync
Post by cbergy » Tue May 28, 2019 8:50 pm
Ok, I can share a workaround that seems to work for me.
It seems that if you force SSL connections (HTTPS) then Hybrid Backup Sync won't be able to authenticate cloud accounts: so disable ssl enforcements, connect to QNAP admin website through HTTP, add every account you like then re-enable SSL enforcement. Every account you added should be still available using HTTPS.
Top
Uhuttor
New here
Posts: 2
Joined: Tue May 14, 2019 10:04 pm
Re: Hybrid backup: unable to authorize accounts for cloud sync
Post by Uhuttor » Wed May 29, 2019 9:23 pm
The same workaround (temporarily disabling mandatory https) worked for me.
Once credentials are saved, https can be set madatory again and still the cloud account can be selected to create/edit sync jobs.
Qnap absolutely should deliver a fix but for now this helped me as an exceptional workaround.
