Nas DHCP Server

[Enquiries]

Hi

I have a QNAP TVS-h1288X and am having trouble connecting Macs to it. We have been using this NAS for the last few years and with very few issues but we have recently moved to a new office, updated the macs and we are now having trouble connecting to it, despite brand new cabling and in theory no new setup

It originally had a IP address of 169.254.143.171 and having done quite a lot of research. I have changed the IP to 192.168.1.100 to avoid clashes with the other network we run in the office for the internet. Still we are unable to locate the NAS on macs but can on PCs. Any help would be appreciated as as we update macs out of necessity we are losing connectivity without any clear reason why.

We run 2 separate networks in the office so that the NAS doesn't have to be directly connected to the internet and so that not every guest who comes into our office and logs on to our wifi has access.

Any help would be really appreciated

Thanks
Luke

[richtheace]

Do you know if you are using VLAN's for the guest and default network?
Do you know the IP of the router to make sure you have used the correct IP on the NAS drive ?
Do you know what IP address of the Mac's that are connected to make sure the subnet is correct ?

[ed]

I hope this message finds you well. I understand you're experiencing connectivity issues with your QNAP TVS-h1288X NAS after a recent office move and Mac updates. Let's troubleshoot the problem:

IP Address Configuration:

Confirm the NAS is now using a static IP (192.168.1.100), and there are no conflicting devices on the network.
Ensure the subnet masks on both the NAS and Macs are set to 255.255.255.0.
Network Configuration:

Double-check that the Macs are on the same network (192.168.1.x) as the NAS.
Verify the default gateway and DNS settings on the Macs match the network configuration.
Firewall Settings:

Temporarily disable firewalls on both the Macs and the NAS to check if they are causing the connectivity issue.
Bonjour Service:

Ensure the Bonjour service is running on the NAS. Bonjour helps with device discovery on Mac networks.
Check NAS Settings:

Verify that the NAS is not restricting access to specific devices or MAC addresses.
Confirm the NAS firmware is up to date.
Router Configuration:

If you're using separate networks, ensure there are proper routes set up to allow communication between the networks.
Confirm that the router is not blocking communication between Macs and the NAS.
Testing Connectivity:

Try pinging the NAS from a Mac using the Terminal to see if there's a response. For example: ping 192.168.1.100.
Network Logs:

Check the NAS logs for any network-related errors or issues.
Review Mac system logs for network-related errors.
If the issue persists after checking these steps, it might be beneficial to involve your IT department or a network specialist to perform further diagnostics.