Remote user accepts e-mail but plex doesn't add them to managed library

[Enquiries]

I use plex to send the accept e-mail and they accept but it don't register. I'm a paid plex user.

[ed]

It sounds like you're encountering an issue where remote users accept the invite email, but they aren't being added to your managed library in Plex.

Here are a few things you can check:

Refresh the Plex server: Sometimes, the system needs a refresh to update user permissions. You can try restarting your Plex Media Server to see if that resolves the issue.

Check the User Settings: Make sure that the user you're inviting is assigned the correct permissions in the library settings. You can double-check by going to Settings > Users > Manage Access and ensuring the right library is selected for that user.

Re-send the Invite: There could be a delay or issue with the first invite. Try removing the user from the list and sending the invite again.

Check Plex Account: Ensure the user has accepted the invite using the same email associated with their Plex account and is logged in when accessing the content.

If the issue persists, it could be a bug, and I’d recommend checking Plex support for troubleshooting or possibly reinstalling the server.