12-30-2024, 07:39 PM
I have a TS464 which I cannot copy data onto.
I have the TS464 setup with 4 WD Red 6Tb in RAID5 configuration. These drives are effectively empty.
I have a Seagate external HDD with ~4Tb which I am trying to copy onto the 464. The Seagate is mounted onto the 464 as an external device.
However I try and copy the data, the 464 either freezes mid copy or crashes and reboots. I have tried all the USB ports on the QNAP and several cables and this is a common issue. If I try and look at the files on the seagate 464 it can open and display the files without any issues; it just won't copy them. I only have about 200Mb of the 4Tb copied across
I have checked the Seagate HDD under windows and all files can be accessed fine, chkdsk finds no problems on the drive.
Now, I could simply copy the files onto the NAS over the network from Windows; but if I cannot copy from the external HDD onto the NAS then I am not confident that I will ever be able backup the NAS or restore files to it - want to resolve this before I start using it in anger.
QNAP support refuse to believe there is a problem on the 464 and state the problem must be on the Seagate, despite all the evidence to the contrary. They are refusing to RMA the device.
Anybody think what could be going wrong here - other things to check or tests to do? This is supposed to be the best in class unit and if it can't even copy files, maybe it's time to leave QNAP behind
.
I have the TS464 setup with 4 WD Red 6Tb in RAID5 configuration. These drives are effectively empty.
I have a Seagate external HDD with ~4Tb which I am trying to copy onto the 464. The Seagate is mounted onto the 464 as an external device.
However I try and copy the data, the 464 either freezes mid copy or crashes and reboots. I have tried all the USB ports on the QNAP and several cables and this is a common issue. If I try and look at the files on the seagate 464 it can open and display the files without any issues; it just won't copy them. I only have about 200Mb of the 4Tb copied across
I have checked the Seagate HDD under windows and all files can be accessed fine, chkdsk finds no problems on the drive.
Now, I could simply copy the files onto the NAS over the network from Windows; but if I cannot copy from the external HDD onto the NAS then I am not confident that I will ever be able backup the NAS or restore files to it - want to resolve this before I start using it in anger.
QNAP support refuse to believe there is a problem on the 464 and state the problem must be on the Seagate, despite all the evidence to the contrary. They are refusing to RMA the device.
Anybody think what could be going wrong here - other things to check or tests to do? This is supposed to be the best in class unit and if it can't even copy files, maybe it's time to leave QNAP behind
