QNAP ts464 Data copying error

[garethw]

I have a TS464 which I cannot copy data onto. 

I have the TS464 setup with 4 WD Red 6Tb in RAID5 configuration. These drives are effectively empty. 
I have a Seagate external HDD with ~4Tb which I am trying to copy onto the 464. The Seagate is mounted onto the 464 as an external device.

However I try and copy the data, the 464 either freezes mid copy or crashes and reboots. I have tried all the USB ports on the QNAP and several cables and this is a common issue. If I try and look at the files on the seagate 464 it can open and display the files without any issues; it just won't copy them. I only have about 200Mb of the 4Tb copied across

I have checked the Seagate HDD under windows and all files can be accessed fine, chkdsk finds no problems on the drive. 

Now, I could simply copy the files onto the NAS over the network from Windows; but if I cannot copy from the external HDD onto the NAS then I am not confident that I will ever be able backup the NAS or restore files to it - want to resolve this before I start using it in anger.  

QNAP support refuse to believe there is a problem on the 464 and state the problem must be on the Seagate, despite all the evidence to the contrary. They are refusing to RMA the device. 


Anybody think what could be going wrong here - other things to check or tests to do? This is supposed to be the best in class unit and if it can't even copy files, maybe it's time to leave QNAP behind .

[ed]

It sounds like you're dealing with a frustrating issue on your QNAP TS-464. Based on your description, here are some things you can try to troubleshoot the problem further:

File System Compatibility:

Ensure that the Seagate external HDD is formatted with a file system that the QNAP can handle. QNAP devices typically support NTFS, exFAT, HFS+, and ext4. If the drive is formatted in a different file system (such as APFS or a proprietary system), QNAP may struggle to copy data directly.
You can reformat the external drive to exFAT or NTFS if you're willing to lose the data on it (after backing it up to another device).
Firmware and Software Updates:

Make sure your QNAP TS-464 is running the latest firmware (check for updates in the QNAP control panel). Sometimes, bugs in older firmware can cause issues like this, and QNAP frequently releases updates that improve device stability.
Check for Log Files:

Look at the system logs in QNAP's QTS interface. There may be error messages that indicate what's causing the freezing and crashes. This could give you more insight into whether it's a power issue, USB issue, or something with the RAID setup.
Check Power Supply and USB Ports:

Even though you’ve tried multiple cables and USB ports, make sure that the external HDD is getting enough power, especially if it's a bus-powered drive. If possible, use an external power supply for the Seagate drive.
Try connecting the Seagate to another computer while the QNAP is running a test to ensure that no other external factors are causing the issue.
Try a Different External Drive:

If you have access to another external HDD (preferably from a different manufacturer), try copying data to see if the issue persists. This can help you isolate whether the problem is specific to the Seagate drive.
Network Copy Workaround:

While it’s not a solution to the root issue, copying the data over the network as you mentioned would help you rule out hardware failure and give you a usable temporary solution.
Check RAID and Disk Health:

Even though the drives are new, it’s worth checking the health of the RAID array and the individual disks. You can do this by checking the SMART status and running a system diagnostic. A drive issue could be causing the system to crash during a large transfer.
USB Controller Issues:

QNAP support might not acknowledge this, but it’s possible the USB controller in the TS-464 is having issues. You could try disabling USB 3.0 in the system settings to force it to use USB 2.0 speeds. This will slow down transfers, but it might help rule out compatibility or overheating issues.
Given your situation, it might be worth reaching out to the QNAP community forums to see if other TS-464 users have experienced similar issues. They may have additional insights or workarounds that you haven’t tried.

Lastly, if nothing works, you might need to consider escalating the support issue or reaching out to a QNAP reseller or professional repair service to address the root cause. It’s unfortunate that QNAP support isn’t acknowledging the issue more seriously.