NAS Troubleshooting

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My NAS doesn't power on or boot. How can I fix this? Troubleshooting Network Attached Storage (NAS) Issues. Fixing misconfiguration. All this solved with an experience from other NAS users here.

First time memory tests on unofficial memory in DS920+?

This is more of an unexpected "what happened" than a question so if it happens to you, you won't panic.

New DS920+ with 4, 8TB hdd and 4GB of internal RAM. 1. First memory test with 4GB ran as expected. Started it from the "Assistant" and the NAS went into reboot process and then started the memtest. After it was done, the NAS rebooted and everything was normal. Used PuTTy to SSH into the NAS and used the command sudo cat /var/log/messages | grep 'Memtest' to verify the memtest results. Test passed as expected. Ran two more times - all good.

2. Installed 4GB stick of Crucial (CT4G4SF8266) and started the memory testing process again. This time when it started the initial rebooting - the NAS shutdown. No LED's, no fans turning - nothing. After waiting several minutes, I long pressed the Power button and the unit started up and went into the memory test. Checked the results, everything passed. Performed the test again two more times and in both cases the reboot worked as expected, went into test, completed and rebooted.

3. Next I have a 16GB stick of Crucial (CT16G48FD8266) that I installed and started testing. Just like the first test on the 4GB stick, the first test on the 16GB stick failed to reboot and went into a power off state. No LED's, no fan's. Waited several minutes and then pressed the power on button but this time nothing happened. The power on LED would not turn blue no matter how long I held it pressed. Had to remove the power cord, waited 30 seconds and plugged it back in. Long press on the power button and the NAS came back up and started the memory test all on it's own. Tested the 16GB two more times, log shows all the testing for all the memory tests passed.

I have dumped all the logs after running the tests and will look for any event's / error messages to see if this is normal operation or a bug...

I have done some research and found this behavior being alluded to in a Synology forum for a different model but no replies or any follow-up posts.

I have exercised the NAS in each memory configuration after doing the memory testing and there was no abnormal operation, error events or anything else to indicate there was a problem with memory. The NAS enumerates and allocates the added memory and shows everything is as it should be. I have been playing with a number of app's to see if anything fails and so far, everything is good.

So if you experience this sort of operation when running the *first memory test* on your new upgrade, I wouldn't get to excited as long as the memory passes it testing and you're not getting any error messages or other weird, unexpected behavior.

DSM 7 is far from perfect. I'm running it on my other two NAS units (DS115j which I use for target practice and a DS718+ which I use for nightly backups for 30 computers) and I've seen some abnormal behavior in Hyper Backup (corruption) on the DS718+, screen display weirdness on the DS115j and a few one-off events on both of those that I could not duplicate. The DS920+ - with the exception of the first time memory test weirdness, has been running great.

@BobS
BO Bobs asked on 27 September 2021, 20:26
0 answers / 0 votes / 131 views

Stress Testing for new HDDs?

I have heard people mentioning that a HDD will fail either at the beginning or at the end of its life cycle, therefore a stress test should be done on all new HDDs before use. 1. Is it recommended to do a stress test for new HDDs before putting it to use in a NAS? 2. How can I do a stress test? Any software needed? How long will it take? Step by step and alternative methods are appreciated. 3. Can I do it on the NAS itself? This is because I do not own an adapter and power supply for a 3.5" HDD. 4. If #3 is possible, can it be done for the second and subsequent drives on the NAS itself while keeping its RAID configuration? Same reason because I do not own an adapter and power supply. Thanks and appreciate all responses!
US User asked on 10 September 2021, 15:36
1 answers / 0 votes / 286 views

Viewing folder on OpenMediaVault NAS?

When I try to access my USB drive which I have plugged into my Raspberry Pi 3b+ which is running OMV and connected via ethernet to my switch, I get this error on my Macbook Pro: "The operation can’t be completed because the original item for “folder name” can’t be found" What am I missing? The Pi is powered by a CanaKit power supply and the USB drive is connected to a powered USB hub which is plugged into my Pi.
EH Ehud84 asked on 13 July 2021, 03:14
0 answers / 1 votes / 127 views

Asustor AS6604t Plex playback via HDMI to LG OLED TV?

Have Plex currently installed on the NAs without issue and can play via streaming through my LG TV. I have connected the NAs directly to the HDMI port on the TV but cannot figure out what I am missing to get direct playback though HMDI not the network. Do I need to install asustor portal? When connected there is no image displayed on the TV. Sorry for the noob question but I am rather new to the NAS world.
RE Rencruz asked on 28 May 2021, 04:26
0 answers / 0 votes / 153 views

Hi I have a question about Mapped Network Drive disappearing on my PC?

Hi I have a question about Mapped Network Drive disappearing on my PC when I have made a shared drive the next time I open my PC shared drives are gone can you maybe help me here with this annoying problem. best regards Finn Koustrup
FI Finnkoustrup@gmail.com asked on 25 May 2021, 09:05
0 answers / 0 votes / 156 views

Synology Moments and viewing mp4 in timeline view in Shared Photo Library?

Edit 31May21 : Synology support recognise this as a bug. Their response is that unless a video has the following XMP tag then Moments will also look to the modification date not the creation date when ordering them after a copy event all videos : XMP.video.Date.UTC (In UTC %Year:%Month:%Date:%Time format) quicktime videos : Xmp.xmp.com.apple.quicktime.creationdate So that leads to 2 questions 1) where can I find this Tag? Synology supprt tells me that some of my videos have it, and some don't, but can't explain to me where to find it 2) if I find the Tag, can I edit it? Can I bulk edit at the same time? Can anyone recreate my bug : In copying .mp4 files from Moments User Photo Library to the Shared Photo Library, the Creation Date is overwritten by the modification date of the copy, and the Shared timeline view orders .mp4s then by the date of copy. This does not appear to be the case for .jpg, .mov, .heic etc. So - if today I copy say a month's worth of files from my User Library into Shared, and look at the Shared Timeline view, everything looks OK apart from all the .mp4, which all are ordered into today, and not by creation date. If anyone can recreate it, are there any fiendish workarounds? I attach screenshots of a .jpg and .mp4 each in my User Library, and then the timeline view and metadata as seen in the Shared Library Annoyingly, it is not consistent - an .mp4 from 2 years ago, when copied to the Shared, remains with the correct Creation Date and is ordered correctly in the Shared Photo Library Even more annoyingly, a jpg from 2 years ago, when copied to the Shared, had its creation date modified and appeared in the Shared as today aaaarggghhh oh fyi the use case : having a shared photo library of family stuff that both me and my partner can selectively add to, rather than having a shared album that only either of us can add to
Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library?
DL Dlennard asked on 23 May 2021, 14:21
0 answers / 0 votes / 231 views

Drawback for SSD?

I was planning to use a Synology NAS populated with four 2TB ssd for use in my motorhome. I think the SSD will not be affected by the bumps and vibrations of a moving vehicle. Now I am questioning the wisdom of doing this because of the 'volatility' of data stored on an SSD. Do SSD need to be "ON" at all times in order to prevent slow loss of data? I have seen some online information that SSD will begin to lose data if they are stored and not being used. Is this true? how long can they be 'off' before they begin losing data? Any help you can offer will be appreciated.
WA Wagwar asked on 24 February 2021, 18:30
0 answers / 0 votes / 224 views

DC Hardwire Question?

I need to direct hardwire a Synology NAS (DS 920+) to 12 V DC. I need to install it in my motorhome. The 'brick' that Synology provides has 120 V AC input and 12.5 v 5A DC output. So in theory, it should be possible to directly wire it into my 12 v DC system. I believe the brick uses a 5 pin DIN connector to the NAS. Does anyone know what the wiring schematic might be for that connector? Synology does not sell a direct wire kit and there is no doc describing the wiring. I could use an inverter, I know, but that is quite an inefficient way to go. 12 VDC to 120VAC to 12VDC. Thanks.
WA Wagwar asked on 15 February 2021, 18:39
1 answers / 0 votes / 289 views

DS920+ RAM upgrade not recognized in VMM (but elsewhere it is!)?

I've added a 16 GB module to my Synology DS920+. It all seems to work very well, but the Virtual Machine Manager still says I have only 4 GB available on my host. See attached image. Any advice on why this is happening? The main reason for upgrading, was to allocate more RAM to VM, so it is quite a bummer. I'm using Kingston DDR4 - 16 GB - SO DIMM 260-pin. Part number KCP426SD8/16. (Thank you very much for your advice on the unofficial RAM upgrade option! And all your advice on Nascompares in general!)
DS920+ RAM upgrade not recognized in VMM (but elsewhere it is!)?
MA Markus asked on 19 January 2021, 14:16
1 answers / 1 votes / 458 views

Qnap Red Light Flashing - continued topic?

Dear Experts, Some time ago there was a post on Q&A Forum about status LED flashing https://nascompares.com/answer/qnap-red-light-flashing-solution/ In the article there was statement "If it doesn’t boot, you will need to come back to me.".....sooo I come back. I have QNAP 453B, after firmware update the NAS is "dead". Status LED if flashing (color red, period 2sec). The HDD drive's are plugged out. There is no beep signal. Fan is not rotate (I disconnected the fun plug and connect the fan to external power supply - fun is working). If needed I can replace the FAN to new one. But before firmware update he works fine (software update damaged him? I don't think so.) What do you think? Is there any option to bring the NAS alive?
MU Muniek12 asked on 16 November 2020, 12:39
0 answers / 0 votes / 256 views

NAS dropped off of Windows 10 Explorer on several network attached computers?

Without any significant changes to the network or any computer, my NAS drive, admittedly an older Lacie NetworkspaceMax, suddenly stopped showing up on 3 of my 4 networked computers. Have searched for a solution and tried several fixes without getting them back. This problem remains unresolved. Would appreciate any help.
WI Wilr asked on 31 October 2020, 11:50
0 answers / 0 votes / 243 views

How to create hard link from other photo media folders to photo shared folder in DSM?

I have tried to create hard links to the /photo default shared folder in DSM. The links appear in /photo but I cant see the photos from the linked folders in Photostation. I did just the other day discover the enable Allow symbolic links within shared folders seitch in file services and have turned that on. I have been using the command similar to mount --bind /volume1/SharedFolder/Set1/ /volume1/photo/Test123. I have then reindexed the photostation app but cant see photos. Any ideas please. Been trying for months as I also use lightroom and need to sync external drives containing specialist drone footage rather than having to duplicate copies to /photo
PS Psteel691 asked on 29 October 2020, 00:23
0 answers / 0 votes / 385 views

TS-109 Pro not visible?

Bought a second hand TS-109 Pro, downloaded QFinder Pro and the latest firmware 3.3.3. All installed correctly but cannot see it on the network or map a drive in windows 10 When I click Details in QFinder Pro, it comes up with a log in screen where I put default username and password, the it does a little search for a few seconds and closes down??? When I click on Network Drives, there is nothing to select in the Select IP Address dropdown box??? I know it's an old system but I wanted to try it out to share music and videos on my network. Thanks in advance
TS-109 Pro not visible? TS-109 Pro not visible? TS-109 Pro not visible? TS-109 Pro not visible? TS-109 Pro not visible?
AN Andyb63uk asked on 27 October 2020, 10:53
0 answers / 0 votes / 367 views

Any MEMTEST Results for > 8GB+ QNAP TS-x53D??

I'm interested in the QNAP TS-453D. NASCompares has shown it can work with 2x 16GB (32GB) capacity, HOWEVER, no conclusive memory tests were performed! Everyone, including NASCompares, just assumes if QTS can launch everything is working. Ridiculous. Has anyone installed more than 8GB then run MEMTEST to confirm the CPU can actually read/write beyond the Intel-stated 8GB limit? Having QTS simply boot or just running a VM within QTS while not using it are terrible tests considering how efficiently OS's and CPU's can handle resources these days. A valid test would be to fill the memory beyond the advertised 8GB capacity and see what happens. ## QNAP x53 series CPU - Intel J4125 Spec Sheet: https://tinyurl.com/y3m3ojfz ## QNAP MemTest: https://wiki.qnap.com/wiki/Memory_Test ## NASCompares x53D 32GB: https://www.youtube.com/watch?v=cv_8b916FU4
BA Babbage asked on 25 October 2020, 06:35
2 answers / 0 votes / 644 views

QNAP QGD-1600P switch and QNAP QXG-10G2T-107 10 GbE expansion card?

I bought the QXG-10G2T-107 for my 1600P after checking in the QNAP compatibility table for suitable cards for my switch. When I put the card in the switch will not boot, it just hangs on "booting". I have an M.2 NVMe SSD drive card in the switch that works fine. Could anyone help me with some thoughts as to why the card does not seem to be compatible- many thanks
CH Chethiuz asked on 03 October 2020, 10:52
0 answers / 0 votes / 371 views

Migration from Synology 8-bay NAS to 6-bay NAS with expansion enclosure?

Hi, Please can you help a noob. I have an 8-bay Synology DS1815+ (out of warranty) which has failed to power on after a reload. I tested and tried new PSU - no blue light - no motherboard. So I'm resigned to get a replacement Synology NAS (I'm using SHR). I've seen the excellent youtube vid comparing DS1621XS+ and DS3617XS. In my DS1815+ I have 8 drives: 4x6TB, 2x4TB and 2x18TB WD181KRYZ Gold new drives). The config uses SHR - with two volumes (6 disks and 2 disks). The questions I have: I) Will I be able to migrate to a DS1621XS+ by first installing just 6 drives (one volume) and then slowly reducing the number of disks to enable to add second volume ii) If not, will I be able to use a DS1621XS+ (6 bay) + expansion (DX517) to facilitate an initial migration to the new platform. I appreciate long term best not to have a volume split via eSATA. iii) or am I forced to use an 8 or more bay chassis for the initial migration. Really appreciate your help with this :-)
FR Freedo100 asked on 02 October 2020, 22:10
1 answers / 0 votes / 556 views

Link Aggregation with AS5202T and Zyxel XGS1210-12 Switch?

Has anyone had experience with the Zyxel XGS1210-12 switch and setting up link aggregation on it with their NAS (specifically Asustor)? I'm trying but not having much luck. Thanks.
SL Slopes0213 asked on 20 September 2020, 02:55
0 answers / 0 votes / 302 views

Shared folder?

I've followed several of your video tutorials and set up my DS220+. Can you help please? I have created a shared folder on the NAS and mapped it to Z : on my PC and I want to use this folder to be my main working folder for photo editing with photoshop and luminar. I also want to be able to show those photos on my TV on the same network but the TV will only see the 3 Media Server created folders "photo", "video" and "music". I don't want to have to copy the photos from the shared folder to the media folder. Am I missing something? Thanks for a great series.
JO Joistguy asked on 26 July 2020, 21:22
0 answers / 0 votes / 243 views

Status Red Light Blinks - Every couple seconds - TS653B?

Status Red Lamp blinks even after ejecting all 6 drives. Fans? Mainboard? The NAS is getting close to full, but not full. At least 1TB of space remains at last check. The 6-bays configured: 1-4 6TB x 4 = 24TB, RAID5 (18TB usable) 5-6 10TB x2 = 20TB, RAID0 (20TB usable, striping, backup for 1-4 RAID5 array) I have ejected all 6 disks but the TS-653B still blinks with Status red lamp. So, this leads me to think, (a) the fans are bad, or (b) the unit's mainboard is bad. I have had the device for a couple of years now and up until yestereday I was able to use it normally. I have power set to automatically shutdown the NAS every evening at 2400 until whenever I decide to turn it on the following day, being the only user. Any advice or suggestions will be appreciated. Thanks. Jerry Tokyo, Japan
TO Tokyojerry asked on 08 July 2020, 00:03
1 answers / 0 votes / 406 views

Synology DS 1019+ and Time Machine?

After finding NAS Compares, I’ve Just got a DS 1019+, first thing I did was setup time machine backup from my 2013 MacBook Pro, followed the guides, Backup seems to Start ok, but when it gets above say 10gb, it fails and says I need to start a new backup, any ideas what’s wrong please ?
DA Davidjames1701 asked on 31 May 2020, 06:05
0 answers / 0 votes / 243 views