NAS Troubleshooting

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My NAS doesn't power on or boot. How can I fix this? Troubleshooting Network Attached Storage (NAS) Issues. Fixing misconfiguration. All this solved with an experience from other NAS users here.

WD Red Pro 16TB not recognised in Synology DS214+?

I bought some WD Red Pro 16TB [WD161KFGX] drives recently, as they were on offer, to upgrade my Synology DS214+ and DS415+. However, they don't seem to be recognised when I replace the current drive in the NAS. I mounted it in the DS214+, but nothing on Storage Manager and cannot repair volume. I haven't tried the DS415+ yet, as long rebuild if it also fails and I have to put the old drive back in and repair. Synology [and WD] have said they are not supported by any Synology NAS [not on compatibility list], but Red Pro 14TB version [WD141KFGX] is. Any ideas why this is? I have heard of others using drives not on the list, so not sure why this is an issue. Synology have said they don't block incompatible drives. I have connected 2 of these drives to my PC and can see them, but cannot do any SMART scan using WD dashboard [Fails] and only drive info is serial number and basic drive info [Model, tc.]. I also cannot initialise the drive [get "Drive error (Cyclic redundancy check)" dialog] in windows in Windows Disk Management and cannot format it. Is there something wrong with these drives? Is there anything I can do? Or will I have to admit defeat and return the unopened drives and sell the used ones?! Cheers for any help here.
DI Diz asked on 08 April 2022, 17:47
0 answers / 0 votes / 194 views

Direct connection between Synology & a Win10 PC?

I have a windows 10 PC with a single ethernet port and I need to keep it hardwired to the network (going through a gigabit switch). I work with lots of large files (typically around 20 to 30Gb) and I'm looking to increase my file transfer speed. Since the NAS has USB 3.0 ports I was wondering if I can connect it directly to the PC via USB (and I understand that the drive would have to be formatted as exFAT for both DSM7 and Windows 10 to recognize it). Questions that I have that I can't find an answer to through web searches are: * Would the USB connection actually be faster than the network connection? USB 3 has a theoretical rate of up to 5GBps from what I've read but even if it only works at 2GBps that doubles the maximum transfer rate compared to the max speed of the ethernet connection. * Would connecting one by USB and the other by eSATA work? The NAS has an eSATA port and the drive enclosure has one as well, so if a direct USB connection wouldn't work could I use those two different connections to achieve what I'm looking to do? * If a direct USB or USB/eSATA connection wont work, could I use a USB to ethernet adapter and connect directly to one of the NIC ports on the NAS? Would this actually increase the data transfer rate? Currently I'm only getting about 100MBps on average going from PC to switch to NAS. Any help or feedback anyone can offer would be greatly appreciated.
OG Ogre.socialis@gmail.com asked on 03 April 2022, 17:08
0 answers / 0 votes / 209 views

Just hit with the Deadbolt virus?

Wait for soultion from Asustor?
JF Jfitz440rt asked on 21 February 2022, 19:33
0 answers / 0 votes / 287 views

Connect Qnap TS-453D to PC with USB 3.1?

Can i use the USB 3.1 as a way to transfer data from my PC to NAS through the USB 3.1? It should be faster than my computers 1G ethernet correct? Thanks
AS Ashkasto asked on 21 December 2021, 04:43
0 answers / 0 votes / 269 views

QNAP TS-453Be to Synology DS920+ ?

Good Morning I have been watching your videos and bought my first NAS 3 years ago but now its giving problems by turning of and rebooting by itself every 2 hours. it has become very annoying. That NAS is a QNAP TS-453Be. I have been running it for mostly Plex and storing pictures. I have 1 TB of movies (400 movies approx.) and 3500 photos stored on the 4 drives in that QNAP NAS. Modification to the QNAP NAS (8GB of DDR memory, 2 500 GB NVMe SSD on PCI port.) My Qnap is currently now working properly and I would like to switch to a Synology DS 920+. I don't want to lose my 1 TB of data of movies and photos but I would like to purchase the DS920 4bay NAS or QNAP TS-451D2 4bay. I basically use my NAS for Plex and storing photos. My question is how and I purchase a new NAS set it up and not lose my data that I have from my previous NAS (TS-453Be)? Please help Thank you in advance. @1brownmaa
1B 1brownmaa asked on 25 October 2021, 01:02
1 answers / 0 votes / 449 views

First time memory tests on unofficial memory in DS920+?

This is more of an unexpected "what happened" than a question so if it happens to you, you won't panic.

New DS920+ with 4, 8TB hdd and 4GB of internal RAM. 1. First memory test with 4GB ran as expected. Started it from the "Assistant" and the NAS went into reboot process and then started the memtest. After it was done, the NAS rebooted and everything was normal. Used PuTTy to SSH into the NAS and used the command sudo cat /var/log/messages | grep 'Memtest' to verify the memtest results. Test passed as expected. Ran two more times - all good.

2. Installed 4GB stick of Crucial (CT4G4SF8266) and started the memory testing process again. This time when it started the initial rebooting - the NAS shutdown. No LED's, no fans turning - nothing. After waiting several minutes, I long pressed the Power button and the unit started up and went into the memory test. Checked the results, everything passed. Performed the test again two more times and in both cases the reboot worked as expected, went into test, completed and rebooted.

3. Next I have a 16GB stick of Crucial (CT16G48FD8266) that I installed and started testing. Just like the first test on the 4GB stick, the first test on the 16GB stick failed to reboot and went into a power off state. No LED's, no fan's. Waited several minutes and then pressed the power on button but this time nothing happened. The power on LED would not turn blue no matter how long I held it pressed. Had to remove the power cord, waited 30 seconds and plugged it back in. Long press on the power button and the NAS came back up and started the memory test all on it's own. Tested the 16GB two more times, log shows all the testing for all the memory tests passed.

I have dumped all the logs after running the tests and will look for any event's / error messages to see if this is normal operation or a bug...

I have done some research and found this behavior being alluded to in a Synology forum for a different model but no replies or any follow-up posts.

I have exercised the NAS in each memory configuration after doing the memory testing and there was no abnormal operation, error events or anything else to indicate there was a problem with memory. The NAS enumerates and allocates the added memory and shows everything is as it should be. I have been playing with a number of app's to see if anything fails and so far, everything is good.

So if you experience this sort of operation when running the *first memory test* on your new upgrade, I wouldn't get to excited as long as the memory passes it testing and you're not getting any error messages or other weird, unexpected behavior.

DSM 7 is far from perfect. I'm running it on my other two NAS units (DS115j which I use for target practice and a DS718+ which I use for nightly backups for 30 computers) and I've seen some abnormal behavior in Hyper Backup (corruption) on the DS718+, screen display weirdness on the DS115j and a few one-off events on both of those that I could not duplicate. The DS920+ - with the exception of the first time memory test weirdness, has been running great.

@BobS
BO Bobs asked on 27 September 2021, 20:26
0 answers / 0 votes / 463 views

Stress Testing for new HDDs?

I have heard people mentioning that a HDD will fail either at the beginning or at the end of its life cycle, therefore a stress test should be done on all new HDDs before use. 1. Is it recommended to do a stress test for new HDDs before putting it to use in a NAS? 2. How can I do a stress test? Any software needed? How long will it take? Step by step and alternative methods are appreciated. 3. Can I do it on the NAS itself? This is because I do not own an adapter and power supply for a 3.5" HDD. 4. If #3 is possible, can it be done for the second and subsequent drives on the NAS itself while keeping its RAID configuration? Same reason because I do not own an adapter and power supply. Thanks and appreciate all responses!
US User asked on 10 September 2021, 15:36
1 answers / 0 votes / 612 views

Viewing folder on OpenMediaVault NAS?

When I try to access my USB drive which I have plugged into my Raspberry Pi 3b+ which is running OMV and connected via ethernet to my switch, I get this error on my Macbook Pro: "The operation can’t be completed because the original item for “folder name” can’t be found" What am I missing? The Pi is powered by a CanaKit power supply and the USB drive is connected to a powered USB hub which is plugged into my Pi.
EH Ehud84 asked on 13 July 2021, 03:14
0 answers / 1 votes / 275 views

Asustor AS6604t Plex playback via HDMI to LG OLED TV?

Have Plex currently installed on the NAs without issue and can play via streaming through my LG TV. I have connected the NAs directly to the HDMI port on the TV but cannot figure out what I am missing to get direct playback though HMDI not the network. Do I need to install asustor portal? When connected there is no image displayed on the TV. Sorry for the noob question but I am rather new to the NAS world.
RE Rencruz asked on 28 May 2021, 04:26
0 answers / 0 votes / 358 views

Hi I have a question about Mapped Network Drive disappearing on my PC?

Hi I have a question about Mapped Network Drive disappearing on my PC when I have made a shared drive the next time I open my PC shared drives are gone can you maybe help me here with this annoying problem. best regards Finn Koustrup
FI Finnkoustrup@gmail.com asked on 25 May 2021, 09:05
0 answers / 0 votes / 399 views

Synology Moments and viewing mp4 in timeline view in Shared Photo Library?

Edit 31May21 : Synology support recognise this as a bug. Their response is that unless a video has the following XMP tag then Moments will also look to the modification date not the creation date when ordering them after a copy event all videos : XMP.video.Date.UTC (In UTC %Year:%Month:%Date:%Time format) quicktime videos : Xmp.xmp.com.apple.quicktime.creationdate So that leads to 2 questions 1) where can I find this Tag? Synology supprt tells me that some of my videos have it, and some don't, but can't explain to me where to find it 2) if I find the Tag, can I edit it? Can I bulk edit at the same time? Can anyone recreate my bug : In copying .mp4 files from Moments User Photo Library to the Shared Photo Library, the Creation Date is overwritten by the modification date of the copy, and the Shared timeline view orders .mp4s then by the date of copy. This does not appear to be the case for .jpg, .mov, .heic etc. So - if today I copy say a month's worth of files from my User Library into Shared, and look at the Shared Timeline view, everything looks OK apart from all the .mp4, which all are ordered into today, and not by creation date. If anyone can recreate it, are there any fiendish workarounds? I attach screenshots of a .jpg and .mp4 each in my User Library, and then the timeline view and metadata as seen in the Shared Library Annoyingly, it is not consistent - an .mp4 from 2 years ago, when copied to the Shared, remains with the correct Creation Date and is ordered correctly in the Shared Photo Library Even more annoyingly, a jpg from 2 years ago, when copied to the Shared, had its creation date modified and appeared in the Shared as today aaaarggghhh oh fyi the use case : having a shared photo library of family stuff that both me and my partner can selectively add to, rather than having a shared album that only either of us can add to
Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library? Synology Moments and viewing mp4 in timeline view in Shared Photo Library?
DL Dlennard asked on 23 May 2021, 14:21
0 answers / 0 votes / 481 views

Drawback for SSD?

I was planning to use a Synology NAS populated with four 2TB ssd for use in my motorhome. I think the SSD will not be affected by the bumps and vibrations of a moving vehicle. Now I am questioning the wisdom of doing this because of the 'volatility' of data stored on an SSD. Do SSD need to be "ON" at all times in order to prevent slow loss of data? I have seen some online information that SSD will begin to lose data if they are stored and not being used. Is this true? how long can they be 'off' before they begin losing data? Any help you can offer will be appreciated.
WA Wagwar asked on 24 February 2021, 18:30
0 answers / 0 votes / 373 views

DC Hardwire Question?

I need to direct hardwire a Synology NAS (DS 920+) to 12 V DC. I need to install it in my motorhome. The 'brick' that Synology provides has 120 V AC input and 12.5 v 5A DC output. So in theory, it should be possible to directly wire it into my 12 v DC system. I believe the brick uses a 5 pin DIN connector to the NAS. Does anyone know what the wiring schematic might be for that connector? Synology does not sell a direct wire kit and there is no doc describing the wiring. I could use an inverter, I know, but that is quite an inefficient way to go. 12 VDC to 120VAC to 12VDC. Thanks.
WA Wagwar asked on 15 February 2021, 18:39
1 answers / 0 votes / 526 views

DS920+ RAM upgrade not recognized in VMM (but elsewhere it is!)?

I've added a 16 GB module to my Synology DS920+. It all seems to work very well, but the Virtual Machine Manager still says I have only 4 GB available on my host. See attached image. Any advice on why this is happening? The main reason for upgrading, was to allocate more RAM to VM, so it is quite a bummer. I'm using Kingston DDR4 - 16 GB - SO DIMM 260-pin. Part number KCP426SD8/16. (Thank you very much for your advice on the unofficial RAM upgrade option! And all your advice on Nascompares in general!)
DS920+ RAM upgrade not recognized in VMM (but elsewhere it is!)?
MA Markus asked on 19 January 2021, 14:16
1 answers / 1 votes / 770 views

Qnap Red Light Flashing - continued topic?

Dear Experts, Some time ago there was a post on Q&A Forum about status LED flashing https://nascompares.com/answer/qnap-red-light-flashing-solution/ In the article there was statement "If it doesn’t boot, you will need to come back to me.".....sooo I come back. I have QNAP 453B, after firmware update the NAS is "dead". Status LED if flashing (color red, period 2sec). The HDD drive's are plugged out. There is no beep signal. Fan is not rotate (I disconnected the fun plug and connect the fan to external power supply - fun is working). If needed I can replace the FAN to new one. But before firmware update he works fine (software update damaged him? I don't think so.) What do you think? Is there any option to bring the NAS alive?
MU Muniek12 asked on 16 November 2020, 12:39
0 answers / 0 votes / 534 views

NAS dropped off of Windows 10 Explorer on several network attached computers?

Without any significant changes to the network or any computer, my NAS drive, admittedly an older Lacie NetworkspaceMax, suddenly stopped showing up on 3 of my 4 networked computers. Have searched for a solution and tried several fixes without getting them back. This problem remains unresolved. Would appreciate any help.
WI Wilr asked on 31 October 2020, 11:50
0 answers / 0 votes / 367 views

How to create hard link from other photo media folders to photo shared folder in DSM?

I have tried to create hard links to the /photo default shared folder in DSM. The links appear in /photo but I cant see the photos from the linked folders in Photostation. I did just the other day discover the enable Allow symbolic links within shared folders seitch in file services and have turned that on. I have been using the command similar to mount --bind /volume1/SharedFolder/Set1/ /volume1/photo/Test123. I have then reindexed the photostation app but cant see photos. Any ideas please. Been trying for months as I also use lightroom and need to sync external drives containing specialist drone footage rather than having to duplicate copies to /photo
PS Psteel691 asked on 29 October 2020, 00:23
0 answers / 0 votes / 871 views

TS-109 Pro not visible?

Bought a second hand TS-109 Pro, downloaded QFinder Pro and the latest firmware 3.3.3. All installed correctly but cannot see it on the network or map a drive in windows 10 When I click Details in QFinder Pro, it comes up with a log in screen where I put default username and password, the it does a little search for a few seconds and closes down??? When I click on Network Drives, there is nothing to select in the Select IP Address dropdown box??? I know it's an old system but I wanted to try it out to share music and videos on my network. Thanks in advance
TS-109 Pro not visible? TS-109 Pro not visible? TS-109 Pro not visible? TS-109 Pro not visible? TS-109 Pro not visible?
AN Andyb63uk asked on 27 October 2020, 10:53
0 answers / 0 votes / 525 views

Any MEMTEST Results for > 8GB+ QNAP TS-x53D??

I'm interested in the QNAP TS-453D. NASCompares has shown it can work with 2x 16GB (32GB) capacity, HOWEVER, no conclusive memory tests were performed! Everyone, including NASCompares, just assumes if QTS can launch everything is working. Ridiculous. Has anyone installed more than 8GB then run MEMTEST to confirm the CPU can actually read/write beyond the Intel-stated 8GB limit? Having QTS simply boot or just running a VM within QTS while not using it are terrible tests considering how efficiently OS's and CPU's can handle resources these days. A valid test would be to fill the memory beyond the advertised 8GB capacity and see what happens. ## QNAP x53 series CPU - Intel J4125 Spec Sheet: https://tinyurl.com/y3m3ojfz ## QNAP MemTest: https://wiki.qnap.com/wiki/Memory_Test ## NASCompares x53D 32GB: https://www.youtube.com/watch?v=cv_8b916FU4
BA Babbage asked on 25 October 2020, 06:35
2 answers / 0 votes / 1086 views

QNAP QGD-1600P switch and QNAP QXG-10G2T-107 10 GbE expansion card?

I bought the QXG-10G2T-107 for my 1600P after checking in the QNAP compatibility table for suitable cards for my switch. When I put the card in the switch will not boot, it just hangs on "booting". I have an M.2 NVMe SSD drive card in the switch that works fine. Could anyone help me with some thoughts as to why the card does not seem to be compatible- many thanks
CH Chethiuz asked on 03 October 2020, 10:52
0 answers / 0 votes / 534 views