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+--- Thread: M.2 SATA drives not recognized by TVS-473e? (/showthread.php?tid=3059)
M.2 SATA drives not recognized by TVS-473e? - Enquiries - 02-28-2020
Hi, another hardware question. I am still setting up that new TVS-473e, following the videos by NAS COMPARES. To which I have subscribed--thank you.
I have spent the last few days trying to determine why the NAS will not recognize the installed m.2 SATA drives for cache that I have installed in the internal m.2 sockets. Once installed in the sockets, the drives are grayed out on both the Storage Disks and Cache Acceleration tabs. If I click Locate, I do get a red colored slot id message on the display.
I have installed two separate brands: an ADATA SU800 m.2 2280 SATA 6Gb/s SATA and a pair of Western Digital WD Red SA500 SATA SSDs. None were recognized by the NAS. I have verified the 4pin connector is properly aligned during each installation. I have moved the SATA drives back and forth between sockets. I have RESET the NAS. (I have viewed several youTube help videos.) Nothing I have tried has made the NAS recognize the internal m.2 SATA drives.
I have called Western Digital support, who theorizes it is likely a NAS issue. I have ordered an SATA M.2 USB external case to use to test each drive for viability. I have also attempted to contact QNAP support. I have completed a service ticket and gotten a ticket number. Unfortunately, I have failed to speak with QNAP support in Pomona, CA due to an over burdened voice message system failure.
I am so frustrated. I can say this has me totally stumped. In WIN10, I would initialize the drives next but I do not know if that is even possible with a QNAP NAS. Is there a trick that I am missing or do you think I might merely have a defective NAS. Any suggestion would be greatly appreciated.
M.2 SATA drives not recognized by TVS-473e? - ed - 02-16-2021
It does sound like a NAS is faulty. Make sure you have the latest firmware installed. Also sometimes NAS reboot helps.If nothing helps, you should be replacing the NAS.Also, make sure those M.2 are SATA and not NVME - but I can see you have got SATA ones.Keep on bombarding Qnap until they do something about it.I hope this helps.