ASK NC

Hello. I have a UPS PowerWalker, not in the supported list. It shows up for some time.Connected by USB.<<<<<suddenly it disappears.When it is showing it also supports via network to my older TS 419II qnap. Problem is when everything is up and running all perfect, but for any reason suddenly it disappear, both on the TS 464 and of course on hte 419 also. After some reboots it will show up again. both are running latest software from qnap.

-Review QNAP logs:

Access the QNAP logs (usually found in Control Panel > System Logs) and search for entries related to the UPS. Look for any error messages that might indicate the cause of the disconnection.
-. Contact QNAP support:

If the above steps don't resolve the issue, reach out to QNAP support for further assistance. Explain the problem and provide details about your setup, including the UPS model, QNAP models, and firmware versions.